Turnkey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, when using this website, for example when completing a contact form, then you can be assured that it will only be used in accordance with this privacy statement and will only be used for the purposes for which you consent.
Turnkey may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
What we collect and what we do with the information we gather
We may collect the following information.
Generally using the site:
- Your IP address and other data associated with your computer or device;
- Information on which pages your computer or device visits and how long you spend on a page
- Information on which search terms you may have used in a search engine to get to the site or what other route you took to get here.
- This information is held in an anonymised form (ie we don’t know who you are, only that you visited and interacted with the site). We use this information in Google Analytics to understand how the site is performing and to try to keep improving it.
When filling in a contact or enquiry form or when you email or call us about work, (we may collect a maximum of the following):
- Your name
- Your email
- Your phone numbers
- Company Name
- The purpose of your enquiry
We use this information to respond to your enquiry. If we go on to do work for you, it will be used for managing your job and then subsequently for invoicing purposes.
Turnkey do not currently undertake email or postal marketing, but if we do this in the future, we will not use the details you have supplied in making an enquiry unless you also give us permission to stay in contact to hear about offers, news etc by ticking a checkbox at the end of the form or by indicating this in our phone call or email correspondence.
If you do consent to stay in contact, we will use your information to send you occasional emails and you will be free to unsubscribe at any time.
Who will your information be shared with?
Your personal data will not be sold or shared with any third parties.
We will use the information within Turnkey for the purpose it was intended – e.g. to respond to your enquiry. The information will be shared with the minimum amount of people necessary – e.g. job requests are reviewed by the person receiving the enquiry and then go directly to the engineer(s) undertaking the work. Invoicing enquiries go directly to our bookkeeper.
In the rare event that it would be useful to pass your personal data to third parties, e.g. if you would benefit from speaking to one of our partners, (for example an electrician or builder), you will be contacted in order to give your positive consent for this purpose.
How long will we retain your information
Following an enquiry, we will retain your personal data for no longer than is necessary and in any event no longer that 12 months from the receipt of an enquiry. Following this period all personal data will be deleted. Following a completed job, we will hold details of the transaction for 7 years in accordance with our tax reporting arrangements.
If you choose to opt-in to receive further communications from us, we will hold onto your data for the purposes of sending you those communications. You are free to choose to opt-out at any time and at that point we will delete your data.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.
Enquiry information is not stored online. When you fill in a contact form, the information is emailed directly to us and is not recorded on the website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How do you access your data?
You have the right to access information held about you. If you would like to know what data is held about you, or if you would like to amend or delete any information held about you, please send an email to email@example.com